1. Prerequisites

• Only account administrators can cancel the option.

• The subscription must be active (even if the integration is not finalized).

2. Step-by-step instructions

1. Open Settings (⚙️ icon).

2. Select WhatsApp, then click ⋮ (three dots) and choose Cancel Subscription.

   

3. Click Proceed with cancellation.

4. Select a reason from the list, then confirm by clicking Cancel Subscription.

3. Quick FAQ

Where is the cancel option?

Settings > WhatsApp > ⋮ > Unsubscribe

Will I receive a confirmation?

Yes. A success message will appear and a summary email will be sent to you.

What happens after cancellation?

• No further charges will be made.

• WhatsApp Business features will be disabled.

• Templates, WABA, and history will be retained.

Can I reactivate later?

Yes. Go back to Settings > WhatsApp and choose a new plan.

Do I need to provide a reason?

Yes. Selecting a reason is mandatory when canceling.

Will I lose my templates?

No. Everything remains stored; sending is simply blocked while the subscription is inactive.

Still have a question?

Open the chat bubble and ask "WhatsApp cancellation": CrocoBot or our support team will respond within minutes.