Why purchase a phone number in CrocoClick?

Purchasing a dedicated phone number from CrocoClick allows you to send and receive calls and texts directly from the platform. Each account can manage as many numbers as you want, which helps you to:

• Accurately track your leads and campaigns

• Organize your call and message workflows

• Separate your business communications from your personal numbers

Key benefits

• Two-way communication: incoming/outgoing calls and texts

• Local or toll-free presence: inspires confidence in your prospects

• Seamless integration: direct connection to your campaigns, pipelines, and workflows

• Automation: trigger SMS messages, call routing, automated answering machine

• Multi-number organization: assign a number per department, region, or user

Steps to purchase a phone number

1. Access the number settings

1. In the right sidebar, open Settings > Phone Numbers.

2. Click on + Add a number.

2. Choose the country and type of number

1. Select the desired country.

2. Choose between Local or Toll-free.

3. Click Refresh results if you can't find enough options.

3. Use search filters (optional)

• Filter by number or pattern (beginning, end, or any position)

• Select capabilities: SMS, MMS, Voice

• Specify the type of number: local or toll-free

4. Finalize the purchase

1. Select the desired number.

2. Click Proceed to purchase.

3. Confirm the transaction to add the number to your account.

Regulatory requirements for international numbers

For numbers located outside the United States and Canada, a regulatory bundle or proof of address may be required.

CrocoClick will guide you through the process of uploading the necessary documents before purchase.

Frequently asked questions

What should I do if my preferred area code is unavailable?

Solution #1: Look for a similar area code (e.g., switch from France to Belgium).

Solution #2: Opt for a toll-free number (888, 877, etc.).

Can I purchase multiple numbers for the same account?

Yes. This is useful for organizing different services, regions, or teams.

Is one number enough for all users?

Technically, one number can be shared if routing is configured correctly, but having a dedicated number per user improves campaign tracking and personalization.

How do I update the options if I don't see my area code?

Click Refresh Results. Availability changes in real time.

Is there a monthly cost?

Yes. Each number has a monthly fee that varies depending on the type and region. These fees are deducted directly from your wallet credit.

Can't find the answer you're looking for? Contact our CrocoClick support team via chat or email for additional assistance.