Skip to main content
E-Commerce

How to create a customer area for your CrocoClick online store

Activate the Customer Login on your CrocoClick e-commerce store, allowing your customers to view their orders, manage their account and enhance their shopping experience.

Written By Baptiste Lorreyte

Last updated 8 months ago

The Customer Login feature transforms your CrocoClick store into a professional e-commerce platform by allowing your customers to log in directly from your website.

Your customers can view their order history, manage their information, and log out—all without leaving your store.

This feature builds customer trust, encourages repeat purchases, and gives your online business a professional image.

What is the e-commerce Customer Login?

The Customer Login adds a secure login system directly to the navigation menu of your CrocoClick online store.

Key Features

When you enable the customer portal, your shoppers benefit from:

  • Simplified login: a login button visible in the store’s navigation menu

  • Order history: full access to all their past orders

  • Personal menu: a dropdown menu with a profile icon after logging in​

  • Seamless experience: no redirects to external pages—everything stays within your store

Why activate a customer portal on your store?

Enabling a customer portal offers tangible benefits for your business:

For your customers:

  • Complete autonomy when viewing their orders

  • A professional and reassuring shopping experience

  • Easy repeat purchases thanks to quick access to their account

For your store:

  • Fewer support requests ("Where is my order?")

  • Increased rate of repeat customers

  • Strengthened brand image with an Amazon/Shopify-style experience

  • Full customization according to your brand guidelines

Technical requirements for the customer portal

Before setting up the customer portal, make sure your store meets the following criteria:

✅ Verified custom domain

Your domain name must be added and validated in the CrocoClick domain settings. A simple preview link is not sufficient to activate this feature.

✅ Domain linked to a store page

The domain must be linked to a published "Store" page. Without this link, the login button will appear but will not work.

✅ Active store

Your store must be published and accessible online.

⚠️ Important: Without a verified and properly configured domain, the customer portal feature will remain inactive. The page must be “published” to test this feature

Step-by-step guide: Enable the customer portal

Follow this comprehensive tutorial to set up the customer dashboard on your CrocoClick store:

Step 1: Access the store builder

  1. Log in to your CrocoClick dashboard

  2. Select the store where you want to enable the customer area

  3. Click on Store Builder to open the store editor

Step 2: Open the navigation settings

  1. In the Store Builder, click the navigation menu at the top of your store

  2. Go to the menu configuration tab

  3. Look for the General Settings section

Step 3: Enable Customer Login

  1. In General Settings, locate the Customer Login option

  2. Toggle the Enable Customer Login switch (set it to ON)

  3. The login button will automatically appear in your navigation bar once saved

Step 4: Customize the customer menu (optional)

In the Menu Items Dropdown section, you can enhance the customer experience:​

Add custom links

  • Customer Support

  • FAQ / Help Center

  • Terms and Conditions

  • Return Policy

  • Loyalty Program

Configure each link:

  • Set the redirect URL

  • Choose the label that will appear in the menu

  • Select whether the link opens in a new tab or the same window

Step 5: Customize the appearance

Customize the login button to match your brand guidelines:

  • Icon color: change the color to match your branding

  • Position: The button automatically integrates into your existing navigation

  • Visibility: enable or disable the button as needed

Step 6: Verify the configuration

Before publishing, verify that:

  • ✅ The domain is verified and linked to the store page

  • ✅ The Customer Login toggle is enabled

  • ✅ The dropdown menu links are working correctly

  • ✅ The login icon is visible on the live version of your store

💡 TIP: The button that links to the customer area ONLY works when the page is published and the domain is active.

Customer experience: what your shoppers see

Before logging in

Your visitors see a clearly visible login button in your store’s navigation bar. When they click it, a login window opens directly on the page (no redirect).​

After logging in

Once logged in, the customer sees:

Custom
profile icon Replaces the login button and visually confirms that they are logged in.

Dropdown menu with options:

  • Orders: complete list of purchase history with details

  • Custom links: items you have added (support, FAQ, etc.)​

  • Logout: one-click logout option

"My Orders" page

When the customer clicks on "Orders," they are taken to:

  • A list of all their orders with order numbers, dates, and amounts

  • Status of each order (in progress, shipped, delivered)

  • Full details of each purchase

This clear and intuitive interface drastically reduces support requests related to order tracking.

Optimize your customer portal to maximize sales

Best practices for configuration

1. Add strategic links to the dropdown

  • Loyalty or referral program

  • Exclusive offers for members

  • Early access to new products

  • Priority support

2. Personalize login emails

  • Send a welcome email after the first login

  • Remind them of the benefits of the customer portal

  • Include a direct link to "My Orders"

3. Encourage account creation

  • Highlight the benefits during the checkout process

  • Offer a discount for new accounts

  • Simplify the sign-up process

Integration with your CrocoClick workflows

Connect the customer portal to your automations:

  • After purchase: automatic email with a link to the customer portal to track the order

  • Pending orders: reminder to visit the dashboard to complete payment

  • Delivery completed: invitation to leave a review via the customer portal

  • Re-engagement: Email to inactive customers with quick access to their past orders

Frequently Asked Questions about the CrocoClick customer portal

Three possible reasons:

  1. The "Enable Customer Login" toggle is not enabled in the settings

  2. Your domain is not verified

  3. The domain is not linked to an active store page

Solution: Check these three points in order and republish your store after making the necessary corrections.

No. A live and verified domain is required for the Customer Login feature to work. The CrocoClick preview link does not allow you to test this feature under real conditions.

In General Settings > Customer Login > Menu Items Dropdown, you can:

  • Add as many links as needed

  • Set a URL and label for each link

  • Choose whether to open in a new tab or the same window

Currently, the customer portal provides access to past orders and the logout option. Logging in does not automatically add tags or notes to the CRM contact record, but you can configure workflows to track logins.

If you switch the toggle back to OFF:

  • The login button immediately disappears from the navigation bar

  • Customers can no longer log in

  • Order data remains in your system

  • Customers can log in again as soon as you re-enable the feature

For now, the customer dashboard only allows customers to view their orders and log out. Profile changes (address, email, etc.) must be made through customer support or the forms on your store.

Yes. The system uses secure authentication that requires:

  • A verified HTTPS domain

  • Unique login credentials for each customer

  • An encrypted connection compliant with e-commerce standards

The "My Orders" page automatically matches your store’s design (colors, fonts). You cannot yet modify its internal structure, but the interface remains consistent with your overall branding.

Additional resources

To take your CrocoClick store further:

📚 Related articles:

  • How to set up custom domains on CrocoClick

  • Create a high-performing e-commerce sales funnel

  • Post-purchase automation workflows

  • Integrate Stripe payments into your store

🎥 Video tutorials:

  • Complete setup of a CrocoClick store

  • Customize the navigation menu

  • Optimize the post-purchase customer experience

💬 Need help?

  • Join the CrocoClub to connect with the community

  • Contact CrocoClick support via live chat

  • Schedule a strategy call to optimize your store

In summary

The e-commerce customer portal is an essential feature for professionalizing your CrocoClick store and improving your shoppers’ experience. With just a few clicks, you can give your customers self-service access to their orders, build their trust, and encourage repeat purchases.

Key takeaways:

  • ✅ Requires a verified domain linked to a store page​

  • ✅ Activates with a toggle in General Settings​

  • ✅ Fully customizable (colors, links, labels)

  • ✅ Improves the customer experience and reduces support requests​

Next steps:

  1. Verify that your domain is properly configured

  2. Enable Customer Login in your Store Builder

  3. Customize the menu with useful links

  4. Test it with a customer account

  5. Let your existing customers know about the new feature

You now have everything you need to create a professional customer portal on your CrocoClick store! 🚀

Was this helpful?

Still need help? Ask the team