The TikTok integration allows you to automate some TikTok interactions directly from CrocoClick: replying to comments and sending messages via TikTok Messenger (depending on API capabilities).

It is designed to speed up responses, filter interactions, and trigger automations based on TikTok signals.

Availability and eligible areas

⚠️ Important
This feature is severely limited by TikTok APIs.

• Not available in the EEA, Switzerland, and the United Kingdom.

• Only available for certain TikTok business accounts, including those registered in the United States, depending on TikTok availability at the time of connection.

Availability may change without notice on TikTok's side.

Requirements

Before you begin, make sure you have:

• A TikTok Business account.

• Sufficient access to the TikTok account (permissions).

• Access to Settings → Integrations in CrocoClick.

Step 1: Connect TikTok to CrocoClick

1. Go to Settings → Integrations.

2. Open the TikTok card.

3. Click Connect.

4. Follow the TikTok authorization flow and confirm permissions.

Once connected, TikTok will appear as Connected in your space.

What you can automate

Triggers

• TikTok: Comment(s) on a post
  Starts an automation when a new comment is posted.

• Customer replied
  Starts an automation when a user replies to a message, with optional filtering on the TikTok channel.

Actions

• Reply in comments
  Automatically post a reply under a comment.

• TikTok Interactive Messenger
  Send a message via TikTok Messenger (if available for your account).

Automate responses to comments

Step 1: Create the trigger

1. Open Automations → Workflows.

2. Click Add Trigger.

3. Select TikTok: Comment(s) on a post.

Step 2: Configure filters

• TikTok account
  If no account is selected, the automation can apply to all connected TikTok accounts.

• Post Type

  • Published: selection from the list of posts.

  • Custom: enter the URL of a post.

• Post selection

  • If no post is selected, automation can be applied to all posts on the account.

• Condition on comment content

  • Contains the phrase: partial match.

  • Exact match: strict match.

These filters help avoid irrelevant responses.

Step 3: Add the "Reply in comments" action

1. Add the Reply in comments action.

2. Write the response message.

3. You can define up to 10 response variants.
   CrocoClick will randomly select a response during execution.

Contact data

When a comment triggers an automation:

• CrocoClick creates or updates a contact.

• The available information is retrieved (e.g., first name/last name), if the TikTok API allows it.

Automate messages (DM)

Trigger: "Customer has replied"

1. Add the Customer replied trigger.

2. Filter the channel on TikTok.

3. (Optional) Add a contains or exact match condition to target keywords.

Action: “TikTok Interactive Messenger”

1. Add the TikTok Interactive Messenger action.

2. Write the message to be sent.

3. Insert variables (e.g., first name) if available.

This automation is useful for starting a conversation after a comment or initial interaction.

Known limitations

⚠️ Features evolve according to the status of the TikTok API. Depending on the available version:

• No advanced distinction between response types (e.g., responding via DM from a comment).

• No TikTok templates.

• No attachments, buttons, or quick replies.

• Capabilities vary depending on country and account type.

Troubleshooting

Nothing triggers

• Check that TikTok is connected in Settings → Integrations.

• Check that the automation is published (not in draft form).

• Check the filters:

  • Selected TikTok account

  • Targeted post

  • Conditions on text

  • TikTok channel for messages

Message not sent

• Check that the TikTok Interactive Messenger action is available for your account.

• Check the permissions granted when logging in.

• Test with a comment or a real message.

Best practices

• Use strict filters to avoid spam.

• Keep responses short and neutral.

• Combine TikTok with CRM automations (tags, opportunities, internal notifications).

• Test each automation on a dedicated post before rolling it out globally.