Introduction

WhatsApp is no longer just a messaging tool.

Integrated with CrocoClick, it becomes an automated sales channel, connected to all your workflows, to follow up, convert, and build loyalty without friction.

In this guide, you will discover how to connect WhatsApp Business to CrocoClick using two possible methods:

• Method 1 - Create an account with a new number: The simplest and most stable method. You purchase (or use) a new number, which you connect directly to the WhatsApp Business Platform.

• Method 2 - Connect an existing WhatsApp Business application (coexistence mode): This method allows you to keep the classic app while taking advantage of automations via CrocoClick. But beware: it is not available in certain countries, including France, the European Union, and the United Kingdom.

By the end of this guide, your WhatsApp account will be linked to CrocoClick, ready to automate your messages and centralize your customer conversations.

More specifically, you will learn:

• How to connect your number step by step

• The technical requirements for each method

• How to verify and validate your business

• What to do (and avoid) to make the integration work the first time

WhatsApp setup

Method 1: Connect a new WhatsApp Business number

Step 1: Purchase a phone number on CrocoClick (or use an existing number)

• Purchase a phone number via CrocoClick by going to Settings > Phone Numbers > + Number

  
  

• Forward calls to your main number.

  

Step 2: Start the registration process

• Go to Settings > WhatsApp > Set up a new WhatsApp number.

  
  

Step 3: Continue with Facebook

• Click Continue with your Facebook account.

  

Step 4: Start setup

• Tap Get Started to begin the integration.

  

Step 5: Enter your business information

• Fill in the requested information, then click Next.

  

Step 6: Create a WhatsApp Business account

• Select Create a WhatsApp Business account.

  

Step 7: Confirm your choice

• Click Next.

  

Step 8: Save and finalize the setup

• Click Save.

  

Step 9: Complete the setup

• Tap Finish and your WhatsApp Business account is now connected.

  

Step 10: Add and verify your number

• Go to Settings > WhatsApp.

• Click Add Phone Number and follow the verification steps.

  

Step 11: Choose a verification method

• SMS: receive an OTP code via SMS, visible in the Conversations tab.

• Phone call: you will receive a call on your forwarded number.

  

Step 12: Enter the OTP code

• Enter the 6-digit code to complete the verification.

  

Step 13: Verification successful!

• Your WhatsApp Business number is now active and verified.

  

Restrictions to be aware of:

• You must use a new number.

• Numbers that are already active on WhatsApp or the WhatsApp Business app cannot be used.

Method 2: Connect an existing WhatsApp Business app (only for certain countries)

Countries not supported for coexistence functionality

WhatsApp Business numbers with area codes from these countries/regions are not compatible:

Countries:

• Australia

• India

• Japan

• Nigeria

• Philippines

• Russia

• South Korea

• South Africa

• Turkey

Regions:

• European Economic Area (EEA)

• European Union (EU)

• United Kingdom (UK)

Link your WhatsApp Business app to a Facebook page

This allows your customers to contact you directly via your Facebook page.

Prerequisites:

• A Facebook page

• The WhatsApp Business app installed and up to date

Steps:

1. Open the WhatsApp Business app.

2. Android: tap More options; iPhone: tap Settings.

3. Go to Business Tools > Facebook & Instagram.

4. Tap Facebook > Continue.

5. Log in to your Facebook account.

6. Choose the page you want to link, then tap Connect WhatsApp.

7. Create a page if necessary.

8. A WhatsApp button will appear on your Facebook page.

9. Return to WhatsApp Business: your linked page will appear at the top of the screen.

Register via the WhatsApp Business app

Step 1: Start registration

• Go to Settings > WhatsApp > Register with Facebook.

  

Step 2: Follow the instructions on the screen

• Complete the steps provided.

  

Step 3: Connect to LeadConnector

• Click Start to link your account to LeadConnector.

  

Step 4: Enter your company information

• Enter the required information.

  

Step 5: Choose the type of integration

• Select Connect your existing WhatsApp Business app.

  

Step 6: Confirm the app connection

• Share your existing account with LeadConnector.

• You retain full access to the WhatsApp application.

  

Step 7: Add a WhatsApp number

• Enter the number to connect.

  

Step 8: Verify or modify the information

• Verify that all the data is correct.

  

Step 9: Import your contacts and messages

• Import your contacts and up to 6 months of conversation history.

• Update your app if necessary.

• Scan the QR code sent by the official Facebook Business account.

  
  

Step 10: Connect to the Business platform

• Scan the QR code to finalize.

• You can continue using the app.

  

Step 11: Synchronize contacts and history

• Your conversations and contacts will be synchronized with LeadConnector.

  

Step 12: Successful integration

• Your WhatsApp Business app is now connected to LeadConnector.

  

⚠️ Important notes:

1. Template messages must be sent from the CRM, not the app.

2. WhatsApp profile management is only possible in the app.

3. Only one coexistence per number is possible.

FAQ

1. Can I use the same number on the WhatsApp Business app and on CrocoClick?

No. When a number is migrated to the WhatsApp Business Platform (the API connected to CrocoClick), it is no longer accessible in the classic app.

2. I get the error "Number already linked to a WhatsApp account." What should I do?

• Delete the active WhatsApp account on your mobile: Settings > Account > Delete my account.

• Or create a new WABA account and migrate your number.

3. I am not receiving the OTP verification code.

Check the international format of the number, make sure your operator is not blocking SMS/calls, then try again with the other verification method.

4. Can I change my number once it has been verified?

No. You will need to start the process again with your new number.

5. My customers can see the number but not my company name.

Validate your business in Meta Business Manager and your name will then appear in chats.

6. What is the main difference between the WhatsApp Business app and the WhatsApp Business Platform used by CrocoClick?

WhatsApp Business Platform allows automation via workflows, mass campaign sending, multi-user access, pre-approved templates, and CRM integration, while the classic app is limited to manual use on a single device.

Conclusion

WhatsApp, integrated with CrocoClick, becomes a powerful tool for automating, centralizing, and streamlining your communications.

✅ Faster than email

✅ More interactive than SMS

✅ Connected to your CRM workflows

Take advantage of its power to improve customer experience, follow up, sell, and build loyalty.